Refund / Cancellation Policy

💸 Refund & Cancellation Policy – EzPropertyFinder.com

Effective Date: June 1st, 2025
Last Updated: June 1st, 2025

EzPropertyFinder.com is committed to providing a transparent and user-friendly experience to all property listers and buyers. Please read this Refund and Cancellation Policy carefully before purchasing any listing, membership, or promotional service.

1. 🧾 Paid Services Covered

This policy applies to all paid services offered on EzPropertyFinder.com, including:

Pay-per-listing fees

Featured or promoted listing upgrades

Membership/subscription plans for brokers or agencies

Ad placement or banner advertisements

2. 🚫 No Refunds Once a Listing Is Activated

All payments made are non-refundable once:

A listing is published and visible on the platform

An ad or promotional placement goes live

A membership term has started

We do not offer refunds for early termination, non-usage, or dissatisfaction with responses unless there is a verified technical error from our end.

3. ✅ Refunds Only in Special Cases

We may issue a full or partial refund under the following exceptional circumstances:

Duplicate payment due to a technical glitch or user error

Listing not published due to backend issues or moderation rejection

  • Incorrect deduction or failed payment with successful charge
  • Service not delivered due to verified platform failure (e.g., ad not appearing despite confirmation)

You must contact support within 5 business days of the issue for eligibility.

4. 🔁 Membership Plan Cancellations

  • Users may cancel their auto-renewable membership plans anytime from the user dashboard.
  • No refunds are granted for partial usage or unused time.
  • Cancellation prevents further charges at the next billing cycle but does not refund the current active cycle.

5. 📞 How to Request a Refund

To request a refund, write to us at:

📧 billing@ezpropertyfinder.com
Please include the following:

  • Your registered email ID
  • Payment receipt or transaction ID
  • Description of the issue
  • Screenshots (if applicable)

Allow 3–5 business days for investigation and up to 7 business days for resolution.

6. 🔐 Payment Gateway & Processing

All payments are securely processed via third-party gateways (e.g., Razorpay, PayU, etc.). Refunds, where applicable, are processed back to the original payment method.

Processing times may vary depending on the bank or gateway.

7. ❌ No Liability for Buyer-Seller Transactions

Refunds are not applicable in these cases:

  • Failed deals or disagreements between buyers and sellers
  • Misunderstandings over property descriptions, photos, or pricing
  • Complaints arising after offline communication or site visits

EzPropertyFinder.com is not involved in financial transactions between platform users.

8. 📜 Legal Compliance

This policy is in accordance with:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • Applicable RBI and payment gateway refund standards

We reserve the right to modify this policy at any time. Updates will be posted on this page.

9. 📬 Contact Support

For billing support, write to:
📧 billing@ezpropertyfinder.com

For legal complaints related to payments, email:
📧 legal@ezpropertyfinder.com