Grievance Redressal
🛡️ Grievance Redressal Mechanism – EzPropertyFinder.com
Effective Date: June 1st, 2025
Last Updated: June 1st, 2025
At EzPropertyFinder.com, we are committed to resolving user concerns quickly, transparently, and lawfully. This Grievance Redressal Mechanism outlines the procedures for addressing complaints related to our services, content, listings, transactions, and data privacy.
1. 👤 Grievance Officer Details (As per IT Rules, 2021)
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer:
Name: Dheeraj Melwani
Designation: Grievance Officer
Email: grievance@ezpropertyfinder.com
Contact Address: [Insert Complete Office Address]
Phone (Business Hours Only): +91 98480 25727
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
2. 📌 What You Can Report
You may file a grievance if your concern falls under any of the following:
False, misleading, or fake listings
Spam, offensive, or abusive content
Privacy violations, data misuse, or unauthorized disclosures
Intellectual property infringement (images, logos, descriptions, etc.)
Defamation, hate speech, or objectionable materials
Unauthorized brokerage or misrepresentation
Delayed or undelivered paid services
Technical or billing issues
3. 📝 How to File a Grievance
Send a written complaint to the Grievance Officer via email or registered post. Your complaint should include:
Your full name and contact information
Your registered email ID on EzPropertyFinder.com (if applicable)
Clear description of the issue with supporting details or screenshots
URL(s) of offending content, if relevant
Any prior communication or complaint reference number (if applicable)
4. ⏳ Timelines for Resolution
We follow a structured response timeline:
| Complaint Type | Acknowledgement | Resolution Time |
| Content Removal or Platform Abuse | Within 24 hrs | Within 7 days |
| Payment or Listing Errors | Within 48 hrs | Within 7–10 days |
| Privacy & Legal Complaints | Within 48 hrs | Within 15 days |
| IP or Copyright Violations | Within 48 hrs | Within 15 days |
We aim to respond and resolve faster wherever possible. In case of legal or complex matters, we may seek extensions and inform you accordingly.
5. ⚖️ Appeals & Escalation
If you’re unsatisfied with our response or resolution, you may escalate to our internal appellate officer or legal counsel by replying to the final closure email with:
Original complaint
Resolution provided
Grounds for appeal
Escalations will be reviewed by a senior-level panel and responded to within 15 business days.
6. 🤝 Cooperation with Government & Legal Authorities
We fully cooperate with:
Law enforcement agencies
Courts of law
Cybercrime cells
Regulatory bodies like RERA or consumer forums
If ordered by competent authorities, we may:
Take down listings or user accounts
Share information as per applicable laws
Appear in legal proceedings if summoned
7. 📜 Record Retention
We maintain internal logs and communication records of all grievances for a minimum of 180 days, as mandated by Indian IT regulations.
8. 📌 Special Note for NRIs
NRI users must submit documents related to identity and ownership when filing sensitive legal complaints. Our Grievance Officer will guide you through the verification steps, if required.
9. 🔄 Policy Updates
We may revise this mechanism to meet changes in law or business operations. Updated versions will always be available on this page with the “Last Updated” date.
10. 📬 Contact for Urgent Concerns
For emergency abuse or illegal content alerts (e.g., impersonation, fraud, national security), please flag the post using the in-listing “Report” button or write directly to: